Skip to main content

CARS24 Customer Protection Policy




What is CARS24 Customer Protection Policy?

Hassle-free RC transfer is CARS24’s USP.  ”Your RC is on us” is their tagline. Despite their assurance of easy transfer and hassle-free paperwork, customers often report that the process takes several days or even months to complete.  This has resulted in criticism and negative mentions across the online space.

In response to customer complaints on this issue - CARS24 states that “the Regional Transport Office, registers and keeps track of all the vehicles that haven’t completed RC transfer. ” Sometimes, they respond saying they have transferred these complaints to the concerned division. 

After much deliberation within the organization, they realized the need to do more to earn the confidence of their customers.  CARS24 Seller Protection Policy is an outcome of CARS24’s commitment to its customers.

CARS24 Seller Protection Policy: What is it?

The Seller Protection Policy at CARS24 protects the customers selling their cars from unforeseen circumstances that arise post the sale. This policy coversany issue that may arise until the RC transfer is complete. If any incident occurs during the RC transfer process, the legal experts at CARS24 will extend full support to cover all financial and legal obligations.

Who is Covered Under CARS24 Seller Protection Policy?

The CARS24 Seller Protection Policy covers those customers who have availed the RC transfer facility or those who’ve physically delivered the vehicle to CARS24. Those customers who make a sale directly to the end customer without availing the RC transfer facility have to sign a waiver form and are not covered under the policy.

CARS24’s Seller Protection Policy provides three benefits post the sale of your car:

● The policy provides assistance and information at every step until the registration certificate is transferred to the new owner.
● When there is an issue with the vehicle while the RC transfer is in process, the policy  provides full legal support without legal fees or charges.
● Comprehensive coverage of expenses incurred because of accidents, or untoward incidents with the vehicle

However, many people think that CARS24 Seller Protection Policy provides insurance coverage for their car. Rather, it safeguards the sellers from any legal troubles they might have to face until the RC transfer is complete. This policy is not a  substitute for vehicle insurance.

Policy Cost

Whenever customers sell their car to CARS24 or utilisesthe CARS24 RC transfer facility, they are automatically covered under the Seller Protection Policy. The policy is applicable from the date of physical delivery of vehicle to CARS24 or the date mentioned on  RC Transfer Facility Form, whichever is earlier, until the transfer of RC ownership to the buyer. Seller does not have to pay a premium for the warranty.

Conclusion

The introduction of CARS24 Seller protection policy will not only improve customer loyalty and sales but it will go a long way in building customer trust on CARS24.

Comments

Post a Comment

Popular posts from this blog

3 books you should read if you like gambling

By playing, a person's body remains active. He gets new energy from these games for other tasks. But in recent times, information and technology have advanced so much that various types of games are easily accessible through the Internet. Cricket is no exception. But if these games bring us happiness, then we have to answer no. These include playing cards and card games, carom during the holidays, and fun times. Cards originated in China. The cards are used to play various sitting games. In addition to games, cards are also used in magic, prophecy, and bungalows of cards. They are mainly used in gambling. People are so mentally disturbed that they can’t easily escape once they get mad in gambling with https://www.10cric.com/ . The person who knows gambling can automatically get knowledge about betting. Because gambling and betting are two sides of one coin, many houses have been destroyed due to gambling. But some gamblers earn a lot because of gambling and betting! ...
96 comments
Read more

Is studying abroad a boon or a bane?

We have always had a debate when it comes to the topic - "Is studying abroad a boon or a bane?" The ideas differ from person to person. If you ask me, I would surely say that Studying Abroad is certainly a boon. Why is that? India is home to many universities which are known worldwide. Having said that, we must also accept the fact that none of them are in Top 20 at least. While there are many factors that attributes to this, when a person has the means to afford it combined with interest and talent, I do not see the reason as to why one shouldn't be educated abroad? While few study for their status symbol, majority of them predominantly study abroad to enhance their career. There is no doubt in it. Take a look at this brilliant video before we could proceed further. Having said that, the option isn't available to all who wanted to go out of India. The major hindrance for us is clearing the English tests which were being conducted across the glob...
55 comments
Read more

WeeBeeSocial –Providing the Mojo for Digital Marketing Initiatives

A long time ago, the quest was to discover new lands and habitats. And now, as humanity has travelled far and wide, we search for new experiences in the digital world. The digital space is where brands and customers meet, communicate and interact to forge new relationships. The success of these interactions depends on the experiences that brands create for their target audience. This is no easy task and there are only a few that have mastered the art and science of digital marketing. One such entity is  WeBeeSocial , a leading digital marketing agency based in New Delhi. The folks at WeBeeSocial breathe digital and their one and only goal is to help brands create super-rich experiences for theircustomers. A full service creative digital agency,  WeBeeSocial  is where creativity and technology merge to create powerful, immersive experiences in the digital space. WeBeeSocial is the first choice for many leading brands, as it offers a comprehensive range of digital...
23 comments
Read more